FedEx mocked Twitter’s apology for losing a package with human remains three years ago

A FedEx Twitter account that appears to provide automated responses to shipping issues and queries found itself apologizing for a missing package last week — however, the package in question had been missing for three years. Worse still, it contained human remains (which is, above all, against company rules).

Thursday evening, the Atlanta Journal-Constitution shared a post on his own Twitter account with a caption that matched the story’s title: “Man’s body still missing 3 years after Georgia medical examiner shipped it via FedEx.”

Shortly after the article was sent to the ether, the blue-check verified FedEx Help Account responded to the tweet. Whether it was actually triggered by a combination of words used in the caption, or whether it was an actual person behind the screen responding to the article, the somewhat silly and out of touch remark led many to start speculating if the account was being managed by a bot.

“I’m so sorry you had this experience. Please send a direct message so I can continue to help you. – Gaby.

The tweet from the FedEx Help account then prompted a series of Twitter users to start following the account they suspected was activated whenever it detected a specific combination of words using “FedEx”.

“Gaby was delivered to my cousins. Currently in the freezer. Please contact for more info,” one user tweeted in response to the account’s first tweet, which led to the same account responding with a separate customer service agent — this time “Marta.”

“Hello, my name is Marta. I apologize for any inconvenience you may have experienced. Please send me your full name, tracking number, shipping address, phone number and email address I’d be happy to take a look at it for you,” the account said.

The original tweet sent in response to the Atlanta Journal-Constitution item has deleted since by the company. The Independent confirmed that the original error was actually human error.

“We have removed several company replies to this tweet that were made in error. We apologize for the error and are committed to preventing this type of issue from happening again,” a FedEx spokesperson said.

The original issue that spurred this wave online was an article written by the Constitution of the Atlanta newspaperwho had reported on a separate controversy involving the shipping company.

On July 5, 2019, an 18.6-pound box containing Jeffrey Merriweather’s human remains was shipped from the Fulton County Medical Examiner’s Office to a St Louis lab for further testing.

The bureau reportedly appealed to the out-of-state lab for help in investigating Merriweather’s cause of death, as they struggled to come up with an answer as to why the body of the 32-year-old man had shrunk to an almost complete skeleton. less than two weeks after he was last seen alive.

According to court documents reviewed by the Atlanta Journal-Constitution, the 32-year-old man’s skeleton body was found behind a house on June 22, 2019 in southwest Atlanta. The court said in the filings that Merriweather died of a drug deal gone wrong and was ultimately shot and killed.

Merriweather’s family reported the man missing shortly after the shooting, the Journal-Constitution reported. When his 34-pound skeleton was found just 10 days after he was last seen alive, they struggled to figure out his death was the result of a simple shooting.

“As he was partially skeletonized, we were unable to determine the cause of death,” former chief medical examiner Jan Gorniak previously told Channel 2 Action News.

The remains were then reportedly sent to an expert in St Louis and a letter dated June 27, 2019 shows Fulton’s pathologist inquiring about the Missouri-based medical examiner performing further analysis.

The box containing Merriweather’s skeletal remains was then allegedly shipped on July 5, 2019, according to a receipt viewed by the Atlanta-based outlet, in a small box and cost $32.61.

The package was supposed to arrive in two days. More than three years later, it is still not delivered and cannot be found.

In response to the article written by the Atlanta Journal-Constitutiona FedEx spokesperson reiterated that it is actually illegal to ship human remains across state lines using their service, as the US Postal Service is the only postal service legally qualified to perform this service very specific.

“Our thoughts and concerns continue to be with Mr. Merriweather’s family. We ask that additional questions be directed to the Fulton County Medical Examiner’s Office. Shipments of this nature are prohibited within the FedEx network,” a FedEx spokesperson said in a statement.

The Independent contacted the Fulton County Medical Examiner’s Office to comment on the incident, but did not immediately receive a response.

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